Legal
Viper Labs is committed to maintaining clear and fair policies for refunds and returns. All products sold are intended strictly for laboratory research use only and are not for human consumption, medical, or therapeutic use.
Due to the specialized nature of research products, refunds and returns are limited to specific circumstances, such as cancellations before dispatch, defective products, or non-delivery resulting from our error.
All refund requests must be submitted by email and are reviewed in accordance with this policy and applicable requirements for research-use products.
To request a refund, please email viperlabsofficial1@gmail.com with your order number and relevant details.
Orders may be cancelled for a full refund only if the request is received before the order has been dispatched.
Once an order has been dispatched, cancellations are not permitted except in cases specifically outlined in this policy.
If you need to cancel an order urgently, please contact us as soon as possible so we can attempt to stop fulfillment.
If you receive a damaged or defective product, you must notify us within 14 days of receipt by email.
Subject to inspection and verification, we may offer a replacement or refund at our discretion.
If a package is not delivered due to an error on our part, we will provide a replacement or refund upon verification.
No refunds or replacements will be issued for non-delivery caused by incorrect or incomplete address details provided by the customer.
Packages marked as “delivered” by the carrier but reported as not received are not eligible for refunds or replacements.
International orders are subject to the same refund guidelines as domestic orders.
No refunds or replacements are provided for packages seized, rejected, delayed, or held by customs due to non-compliance with local import regulations.
Customers are responsible for confirming import legality, duties, taxes, and brokerage fees prior to placing an order.
Due to the sensitive nature of research products, returns are generally not accepted unless a product is damaged or defective.
Products affected by temperature exposure, mishandling, or transit conditions may not be eligible for return or refund.
Approved refunds are processed within 7–10 business days to the original payment method used at checkout.
Shipping costs and any applicable restocking fees may be deducted where relevant.
You will receive email confirmation once refund processing is complete.
For questions regarding refunds or returns, please contact:
Viper Labs
Refunds & Returns Support
Email: viperlabsofficial1@gmail.com
Questions?
Please contact us if you have questions about refunds or returns.
By clicking “I Agree & Enter”, you confirm the statements above and acknowledge responsibility for compliance with applicable laws and regulations.