Shipping & Delivery Policy

Overview

Products sold by Viper Labs are intended strictly for laboratory research purposes only and are not for human consumption, medical, or therapeutic use.

Shipping timelines, carriers, fees, and availability may vary and are confirmed at checkout or through direct communication with our team. This policy is informational and does not create delivery guarantees.

• No guaranteed delivery timeframes
• Discreet packaging where feasible
• Tracking provided when available

1. Order Processing & Dispatch

Orders are generally processed after payment confirmation. Processing times are not fixed and may vary due to order volume, inventory checks, verification steps, or operational constraints.

Processing time estimates, if provided, are for guidance only and are not guaranteed.

• Dispatch schedules may vary due to weekends or holidays
• Carrier pickup availability may impact dispatch timing
• We may contact you if an order requires confirmation

2. Domestic Shipping

Domestic shipping options depend on carrier availability, destination, and service coverage. Available methods and fees (if applicable) are shown at checkout.

Any delivery dates or ranges shown are estimates only and may shift due to carrier conditions or external factors.

3. International Shipping

International shipping may be available to select destinations where import of research products is permitted. Availability depends on destination requirements, carrier services, and compliance considerations.

• Customs clearance times are unpredictable
• Import duties or taxes are the customer’s responsibility
• Customers must ensure products are legal to import

Viper Labs does not guarantee customs outcomes and is not responsible for delays, holds, or actions taken by customs authorities.

4. International Order Policies

International orders may be subject to additional restrictions. We reserve the right to refuse or cancel orders where compliance cannot be reasonably ensured.

If an order is delayed, rejected, or seized by customs or other authorities, replacement or refund decisions depend on the specific circumstances and available verification.

Please ensure your shipping address is accurate and complete. Orders affected by incorrect address details may not be eligible for reshipment or refund.

We do not falsify customs declarations or mark shipments as gifts.

5. Order Restrictions & Packaging

We aim to package orders discreetly where feasible, using minimal or unbranded external markings when appropriate. Packaging practices may vary based on carrier rules, destination requirements, and product integrity needs.

• Orders may be restricted to customers aged 18+
• Shipments to certain regions may be refused
• Packaging may be adjusted for transit protection

6. Tracking & Delivery Support

If tracking is available for your selected service, a tracking reference may be sent once the shipment is created.

Tracking updates are controlled by the carrier and may be delayed or incomplete, particularly during peak periods or customs processing.

If a shipment appears damaged or missing, please contact us promptly with your order number and details. We are not responsible for delays caused by carriers, weather conditions, or events beyond our control.

7. Contact Information

For questions related to shipping, tracking, or delivery support, please contact:

Viper Labs
Shipping & Delivery Support
Email: viperlabsofficial1@gmail.com